Support

How can we help?

Release notes, access steps and a case form for our four Salesforce apps.

Open a case See what changed

Choose your app

Each app has its own change log and FAQs. The implementation guides for all four apps are ready.

Simple Signature

Document creation and e-signatures in Salesforce.

Address Verification

Clean, verify and geocode Salesforce addresses.

Highlighter

Colors, renames or hides Salesforce fields.

List Browse

Browse Salesforce records without list clicking.

Guides, fixes and answers

For all four apps.

Troubleshooting

Something is wrong. Search by the error text you see.

How-to articles

Nothing is wrong. Learn one task per article.

Give us access

Let us sign in as you and see the problem. No password.

Change log

Every release, newest first, with its version number.

Implementation guides

Install and configure, step by step. Guides for all four apps are ready.

Salesforce compatibility

Which Salesforce releases each app supports.

Open a case

Tell us what you see. A person reads every case.

Support case

Six fields are required, marked with *. Everything else is optional, but each answer you add saves us an email back to you. Never send us a password. We ask for access a different way further down.

Your contact info

Contact Name*

Email*

Company*

App details

App*

Version (current)*

Find the version in Salesforce under Setup → Installed Packages, in the Version Number column. TAF works on bugs in the newest version only. The newest version sits at the top of each change log, so update first if yours is older.

About the issue

Problem in One Line*

What You Were Trying to Do

What You Expected to Happen

What Happened Instead

Error Message Paste the exact wording. We title our troubleshooting articles by the error text.

What You Already Tried

Did This Used to Work?

When Did It Stop?

Access to your org

Can You Provide Access? We never need your password. You grant us temporary access from your own Salesforce settings, and it expires on a date you choose. Read how to grant us access.

Your Salesforce Org ID Setup → Company Information.

Can You Create a Temp User?

Urgency

Salesforce apps by To A Finish

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Documentation