Address Verification cannot reach Smarty
What to check, and how to fix it.
Last updated 11 Oct 2026
What to do
A new install adds these web sites in the third-party access window. An older install, or an install where the window was skipped, can lack some of them. Add each one you need as a remote site.
| For | Remote Site URL |
|---|---|
| Email and phone checks | https://api.addressverificationapp.com |
| Smarty services | https://api.smartystreets.com |
| International autocomplete | https://international-autocomplete.api.smarty.com |
| International autocomplete | https://international-autocomplete.api.smartystreets.com |
| International address checks | https://international-street.api.smartystreets.com |
| Google Maps checks | https://maps.googleapis.com |
| The Smarty status on the setup page | https://status.smarty.com |
| Autocomplete Pro | https://us-autocomplete-pro.api.smartystreets.com |
| Autocomplete | https://us-autocomplete.api.smartystreets.com |
| Address enrichment | https://us-enrichment.api.smarty.com |
| US address checks | https://us-street.api.smartystreets.com |
| ZIP Code checks with no street | https://us-zipcode.api.smartystreets.com |
Open Setup. In the Quick Find box, type Remote Site Settings. Click New Remote Site. Type any name. Paste the address into Remote Site URL. Make sure Active is ticked. Click Save. Skip the sites for services you do not use, for example international checks.
Applies to
Address Verification 7.3.x. This fix comes from the tested Address Verification implementation guide.
Was this helpful?
Thank you. It helps us know which articles work.
Related
- All Address Verification troubleshooting
- Install the newest version of Address Verification. TAF works on bugs in the newest version only.
Still stuck?
Open a case and paste the exact error text. A person reads every case.