Simple Signature · Troubleshooting
Import of experiences fails
What to check, and how to fix it.
Last updated 9 Oct 2026
What to do
Import reads a comma as a new column, also a comma inside quote marks. A Name, a Description or a value with a comma then breaks the file. The Save can show an error, or a red bar with no text.
To work around it, make the experiences again by hand in production, as in Build a signature experience. Copy each parameter and its value from the sandbox.
Applies to
Simple Signature 5.8.x. This fix comes from the tested Simple Signature implementation guide.
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Related
- All Simple Signature troubleshooting
- Install the newest version of Simple Signature. TAF works on bugs in the newest version only.
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