The signer signed, but no PDF comes
What to check, and how to fix it.
Last updated 9 Oct 2026
What to do
The Status reads Signed, but PDF Attached and PDF Emailed stay empty. Check these points.
- Run PDF Automation on Save is on. See step 3 of Connect the site.
- A page of your own in Template VisualForce Page for PDF has
c__in front of its name. See step 4. - Open Setup and type Apex Jobs in the Quick Find box. Find the failed job of Simple Signature and read its error.
The error PDF generation failed. Check the page markup is valid. means the PDF page has an error. In TAF's test, one line in SamplePDF_v2 caused it:
<div style="position:fixed; left:0; bottom:0;width:100%;height:100%">
To work around it, make a page of your own from SamplePDF_v2, as in Make a PDF page in Visualforce. Change that line to <div>. Type the page name with c__ in front in Template VisualForce Page for PDF. Then send the request again.
Applies to
Simple Signature 5.8.x. This fix comes from the tested Simple Signature implementation guide.
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Related
- All Simple Signature troubleshooting
- Install the newest version of Simple Signature. TAF works on bugs in the newest version only.
Still stuck?
Open a case and paste the exact error text. A person reads every case.