Verify records sent by email

Last updated 11 Oct 2026

Optional. For records that a site guest user or another system makes.

A guest user of a Salesforce Site often lacks the rights to verify a record. An email service solves this. Address Verification sends an email with the record ID to a Salesforce email address. Salesforce then verifies the record as a user who has an Address Verification permission set.

It also helps when a Flow runs as a user who lacks the rights. The email service moves the check to a user who has them.

1. Open Setup. Open Email Services. Click New Email Service.

   In the Quick Find box, type Email Services. Click Email Services. Click New Email Service.

2. Fill in the email service. Then click Save and New Email Address.

   Field	Value
   Email Service Name	Any name, for example Address Verification
   Apex Class	AddressVerificationForSiteRecords
   Accept Attachments	None
   Advanced Email Security Settings	Off
   Accept Email From	Empty, or the one address that sends the emails
   Active	Ticked

   The error routing below is optional. It helps you see emails that fail.

3. Fill in the email address. Then click Save.

   Field	Value
   Email Address Name	Letters, numbers and underscores, no spaces. For example Address_Verification
   Email address	Any value, for example address_verification
   Active	Ticked
   Context User	Salesforce fills in your name. Pick a user with Address Verification (Admin) or Address Verification (User).
   Accept Email From	Salesforce fills in your email address. Clear it, or type the one address that sends the emails.

4. Copy the email address that Salesforce makes.

   The record shows a long email address that ends in apex.salesforce.com. Copy all of it. Keep it private. Anyone who has it can start checks in your org, and each check uses a lookup.

   

5. Send a test email to that address.

   Send it from any address, or from the address in Accept Email From, if you set one. Use any subject. As the body, paste this text:

   {
       "vType":"Address",
       "sObjectName":"Object Name",
       "recordIds":[
           "Record Id"
       ],
       "isRecheck":false
   }

   Copy

   Replace Object Name with the API name of the object, for example Location__c. Replace Record Id with the ID of a test record that is not verified. For more records, add more IDs with commas between them.

   To check email addresses, type Email in place of Address.

6. Wait a minute. Check the test record.

   The record shows the result of the check, for example Confirmed. It used one lookup.

7. Paste the address into Email Service Address. Then click Save All Settings.

   On the setup page, open the Authentication tab. Under Optional Settings, paste the address into Email Service Address. Click Save All Settings.

   If a button floats over the box, see A button on the setup page covers a field.

   From now on, records with an address from a guest user with Address Verification (Guest User) get verified through the email service.

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• All Address Verification how-to articles
• Address Verification troubleshooting